Privacy Policy

Last Updated: June 2025

This Privacy Policy explains how bohocasino.info ("Boho Casino", "we", "our", or "us") collects, uses, stores, and protects your personal information when you visit or use our website. By accessing bohocasino.info, you agree to the practices described in this policy.

1. Information We Collect

1.1 Information You Provide

When you interact with our website, you may provide personal information including your name, email address, date of birth, residential address, phone number, and payment details. This information is collected when you register an account, contact our support team, or complete a transaction.

1.2 Information Collected Automatically

We automatically collect certain technical data when you visit our site. This includes your IP address, browser type and version, device type and operating system, pages visited, time spent on each page, referring URLs, and session duration. This data is collected through cookies and similar tracking technologies.

1.3 Payment Information

Payment data is processed through PCI-DSS compliant third-party processors. We do not store full card numbers on our servers. Transaction records, including amounts, dates, and payment method types, are retained for compliance and fraud prevention purposes.

2. How We Use Your Information

We use the information we collect for the following purposes:

• Creating and managing your player account
• Processing deposits and withdrawals
• Verifying your identity as required by our licensing obligations (KYC)
• Detecting and preventing fraud, money laundering, and other prohibited activities
• Providing customer support and responding to your queries
• Sending promotional communications where you have consented to receive them
• Improving our website functionality and user experience through analytics
• Meeting our legal and regulatory obligations

3. Legal Basis for Processing

We process your personal data on the following legal grounds: the performance of a contract when you register and use our platform; compliance with legal obligations under our gaming license and applicable laws; legitimate interests in operating a secure platform and preventing fraud; and your consent where specifically obtained, such as for marketing communications.

4. Cookies and Tracking

We use cookies to maintain session state, remember your preferences, and analyse how visitors use our website. Essential cookies are required for the site to function and cannot be disabled. Analytics cookies help us understand usage patterns. Marketing cookies, where used, help us deliver relevant content.

You can control cookie preferences through your browser settings. Disabling cookies may affect site functionality. Third-party analytics providers, including Google Analytics, may also set cookies under their own privacy policies.

5. Data Sharing and Disclosure

We do not sell your personal information to third parties. We share data only in the following circumstances:

• With payment processors to complete financial transactions
• With identity verification services to fulfill KYC requirements
• With analytics providers to help us understand site usage
• With regulatory authorities when required by law
• With fraud prevention agencies to protect players and the platform
• In the event of a business transfer, merger, or acquisition

6. Data Retention

We retain your personal data for as long as your account is active. Following account closure, records are typically retained for a period of five years to comply with anti-money laundering requirements and gaming license obligations. After this period, data is deleted or anonymised unless a longer retention period is required by law.

7. Data Security

We apply 256-bit SSL encryption to all data transmitted to and from our platform. Internal access to personal data is restricted to authorised personnel on a need-to-know basis. We conduct regular security reviews and maintain procedures to detect and respond to data breaches. In the event of a breach affecting your rights, we will notify you as required by applicable law.

8. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• The right to access a copy of the personal data we hold about you
• The right to correct inaccurate information
• The right to request deletion of your data, subject to legal retention requirements
• The right to object to certain processing activities
• The right to withdraw consent for marketing communications at any time
• The right to data portability in a structured, machine-readable format

To exercise any of these rights, contact our support team via the live chat on our platform or by email. We will respond within 30 days of receiving your request.

9. Children's Privacy

Our platform is strictly for users aged 18 and over. We do not knowingly collect personal information from minors. If we discover that an account has been created by a person under 18, we will close the account and delete the associated data immediately.

10. Third-Party Links

Our website may contain links to third-party platforms. We are not responsible for the privacy practices or content of those external sites. We recommend reviewing the privacy policy of any third-party site you visit.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The "Last Updated" date at the top of this page indicates when the current version was published. Continued use of the site after a policy update constitutes acceptance of the revised terms.

12. Contact

If you have questions about this Privacy Policy or how we handle your personal data, contact our support team through the live chat feature on bohocasino.info or via our support email address provided in your account portal.