Privacy Policy

How Boho Casino collects, uses, and protects your personal information

Last Updated: January 2025

This Privacy Policy explains how bohocasino.info ("we," "us," or "our") collects, uses, stores, and protects personal information when you access or use our website. By using this site, you agree to the data practices described below.

1. Information We Collect

1.1 Information You Provide Directly

When you register an account, make a deposit, or contact our support team, we may collect the following:

  • Full name and date of birth
  • Email address and telephone number
  • Residential address and country of residence
  • Payment information (card details are processed by third-party payment providers — we do not store full card numbers)
  • Identity documents submitted for verification (KYC process)

1.2 Information Collected Automatically

When you visit the site, we automatically collect technical data including:

  • IP address and approximate geographic location
  • Browser type and version
  • Device type and operating system
  • Pages visited, time spent, and navigation paths
  • Referral source (how you arrived at our site)

1.3 Cookies and Tracking Technologies

We use cookies to maintain session state, remember user preferences, and analyze site usage. You can control cookie settings via your browser. Disabling cookies may affect site functionality. For full details, refer to our cookie settings page.

2. How We Use Your Information

We use the data we collect to:

  • Process account registration and verify your identity
  • Facilitate deposits, withdrawals, and betting transactions
  • Comply with anti-money laundering (AML) and Know Your Customer (KYC) legal requirements
  • Detect and prevent fraud and unauthorized account access
  • Send transactional emails related to your account and activity
  • Respond to support requests and inquiries
  • Analyze site usage to improve performance and content
  • Comply with applicable legal obligations

3. Legal Basis for Processing (GDPR)

If you are located in the European Economic Area, we process your personal data under the following legal bases:

  • Contract performance — to provide the services you have signed up for
  • Legal obligation — to comply with AML, KYC, and gaming regulations
  • Legitimate interest — to prevent fraud and improve the platform
  • Consent — for marketing communications, where separately obtained

4. Data Sharing

We do not sell your personal data. We may share information with:

  • Payment processors to handle deposits and withdrawals
  • Identity verification providers for KYC compliance
  • Analytics providers (data is anonymized where possible)
  • Regulatory authorities and law enforcement when legally required
  • Fraud prevention and security service providers

5. Data Retention

We retain account data for as long as your account is active and for a period after closure as required by applicable law (typically 5 to 7 years for financial and identity records). Data no longer needed for legal or operational purposes is deleted or anonymized.

6. Data Security

We implement SSL/TLS encryption on all pages. Sensitive data including payment information and identity documents are stored in encrypted form. Access to personal data is restricted to authorized personnel. We conduct regular security reviews and follow industry best practices for data protection.

7. Your Rights

Depending on your jurisdiction, you may have the following rights:

  • Access — request a copy of the data we hold about you
  • Correction — request correction of inaccurate data
  • Deletion — request deletion of your data, subject to legal retention requirements
  • Restriction — request that we limit processing of your data
  • Portability — receive your data in a structured, machine-readable format
  • Objection — object to processing based on legitimate interest

To exercise any of these rights, contact our support team via the contact details below.

8. International Transfers

Your data may be transferred to and processed in countries outside your country of residence. Where transfers occur to countries without adequate data protection laws, we rely on standard contractual clauses or other approved transfer mechanisms.

9. Children

This site is strictly for users aged 18 and over. We do not knowingly collect data from individuals under 18. If we become aware that a minor has provided personal data, we will delete it immediately and close the associated account.

10. Changes to This Policy

We may update this Privacy Policy periodically. The "Last Updated" date at the top of this page reflects when material changes were last made. Continued use of the site after changes constitutes acceptance of the updated policy.

11. Contact

For privacy-related questions or to exercise your data rights, contact our support team at the address listed on our site. You also have the right to lodge a complaint with your local data protection authority.